Last updated: April 3, 2020

1. Overview

At TEACHREQUEST INC. (the “Company”, “we” or “us”), we use our website and other internet-based tools for the following purpose:

  • To facilitate private tutoring services to parents for their children
  • To administer private tutoring services provided through our tutors

We are required to collect and retain information about the people and companies that access and use the website (“Users” or “you”). This Policy applies to our privacy practices on all communications between the Company and Users, including but not limited to communication via:

  1. The Company website (including the website hosted at and any other web domain used by the Company to communicate with users now or in the future);
  2. Any mobile, computer, or tablet-based application currently offered by Company or developed in the future by the Company; and
  3. All other services provided by the Company, as described on the Website (Items 1 to 3 are collectively referred to as the “Website”).

This Privacy Policy (“Policy”) sets out how we use, protect, collect and preserve information submitted by Users, including User information gathered by our technology. This Policy should be read in conjunction with any Terms of Use or policies available on the Website.

By accessing or submitting any information through the Website, you are agreeing to the terms of this Policy. You are prohibited from accessing or using the Website unless you fully understand and agree to this Policy and all Terms of Use available for review on the Website.

If you have any questions about this Policy, please contact us by sending an email with your questions to before accessing or entering any information on the Website.

2. Information About Users We Collect and Store

When you choose to create an account on the Website, we will collect and retain all personal identifying information submitted to us.

We will take steps to protect the information submitted to us by Users and we will not disclose any personal identifying information without the consent of Users, unless otherwise set out in this Policy.

Personal identifying information may include but is not necessarily limited to:

For Parents:

  • Full name
  • User name
  • Email address
  • Phone number
  • Postal Address
  • Child’s name
  • Child’s age
  • Child’s gender
  • Child’s attending grade and school
  • Child’s identification, medical conditions including allergies, and other special conditions 
  • Payment information

For Tutors:

  • Full name
  • User name
  • Email address
  • Phone number
  • Postal Address
  • Gender
  • Date of birth
  • Profile photo
  • Teacher certificate or registration number
  • Teaching qualifications and experience
  • School of employment
  • Criminal record checks
  • Social Insurance Number (SIN)
  • Banking information

We will not use personal identifying information to contact you for any reason unrelated to your use of the Website or for commercial reasons unrelated to the business of the Company. Except with your consent or where required by law, we will not provide personal identifying information to any third party.

3. Uploading Personal Information

In order to facilitate their interactions on the Website, Users are able, where they deem appropriate, to upload information including personal identifying information. Users should only upload information to the extent that such information enhances their experience of using the Website.

4. Additional Data Collected

To learn about your experience as a User and to make periodic improvements to the Website and our business, we may collect and retain certain information. We will automatically record information about your activity on the Website. This may include your Internet Protocol (IP) address, operating system, geolocation information, locale preferences, identification numbers associated with your computers and mobile devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and other electronic interactions with the Company and the Website.